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Whether you need help with your account, verification, safety, or subscription, our team is ready to listen.
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Frequently asked questions
Quick answers about support, verification, safety, and your SoulMatch account.
We usually respond within one business day. Account safety and verification concerns are prioritised whenever possible.
Yes. Tell us where you are in the verification process and include the email connected to your account so our team can guide you.
Use the report option on the relevant profile for the fastest review, or contact us here with enough detail for our trust team to investigate.
Absolutely. We can help explain plan access, payments, renewals, and account-specific subscription questions.
Send it through this form and select a clear subject in your message. We review member feedback regularly as we improve SoulMatch.